Any orders placed within the context of a sale, or any items marked Final Sale (including all products purchased during our End of Season, Black Friday, and Cyber Monday sales), are ineligible for store credit, refund, or exchange due to the rare deep discounts on the product. Orders with special discount codes applied may not be eligible for return – please reach out to the team at contact@digitalevolves.com if you have any questions.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refunds after items have been washed or worn, and we enforce this policy upon inspection of returned shipments. To be eligible for return, all items must be sent back within 30 days of the receipt of the order. No refunds or exchanges are allowed outside of this window.
Items cannot be returned after this 30-day timeframe, no exceptions.
Digital Evolves LLC items are available for exchange, store credit, and refund to the original payment source.
Certain items may only be eligible for exchange or store credit depending on their nature. Please contact us for more information.
Return costs are paid by the shipper for all refunds, but the label fee is waived for all exchanges and store credit scenarios. Digital Evolves LLC is not responsible for return items lost in transit.
All international shipments are considered FINAL SALE and not eligible for exchange or refund due to the additional freight and duty costs associated with those orders.
Any orders placed within the context of a sale, or any items marked Final Sale, are ineligible for store credit, refund, or exchange. Orders with special discount codes applied may not be eligible for return – please reach out to the team at contact@digitalevolves.com if you have any questions.
We do not offer price adjustments before or after a sale period on any orders, no exceptions. Please note that in the occasional event that we do have a sale, we do our best to market this on all of our external channels to make it known prior to the event. The best way to make sure that you always know about an event is to opt in for text/email notifications on the site or to download the official app.
Please note that any items that fall outside of the return policy window can be sold directly to another buyer via our own resale site (link in footer to our official resale store). Our customers who outgrow/have items they no longer need can sell them here and frequently get 80% of the retail value back via selling easily and conveniently to another buyer who needs these items. It's our attempt to give you more options for your outgrown/unwanted units and also keep the lifespan of products continuing forward rather than being disposed of.
All returns for refund back to the original payment method are subject to an $8 handling fee. This fee covers the return freight and costs associated with the packaging and handling. As an added bonus to support our customers, we are waiving handling fees for any exchanges or shop now credits.
Any gifted items that fall under the parameters of returnable goods outlined above are eligible to be returned for credit in the form of a gift card and require the original purchaser's name and order number. These parameters help to confirm the items were initially purchased from our site as well as a reference to the original purchase pricing for credit balance to apply. This can all be done through the same returns center link listed above, but please select "gift return" at the bottom of the landing page list to be eligible for the items to credit to your (the gift recipient's) email in the form of a gift card.
We stand by all our products and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed/worn are not eligible for returns/exchange when any damage is related to standard product wear and tear.
Please provide photo evidence of the damages with detailed imagery for us to use to analyze and correct any potential issues. This is mandatory in order for us to process any update related to a warranty su